Returns Policy

You may return most items within 21 days of delivery for a full refund.
You may NOT return earrings due to hygiene, and items that are purchased on Sale or Clearance.

You should expect to receive your refund within a few days of us receiving your item.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If you need to return an item, simply notify us via e-mail at info@portal108.com.au, and return to:

Portal 108
108 Main Rd
Hepburn Springs
Victoria 3461.

Domestic Shipping
We use Australia Post to ship all our orders both domestically and Internationally. We charge you what Australia Post charges us, plus a 50c handling charge. We do have a bulit in shipping calculator that loads at the bottom of the cart page, if you'd like to check your shipping costs.
You can choose from standard, registered, express post or large letter shipping options. Most have tracking options, except for the large letter option, but you can add a registered post label and sign for your delivery when it arrives.

If you qualify for the $10 or FREE shipping option, in most instances I will express post your order. If the item is bulky and will not fit in my standard Aus Post prepaid satchels, you will have to pay regular shipping costs due to cubage. This very rarely happens. I will notify you by email or phone if the problem arises.

International Shipping
If you are located outside of Australia, this page will show you information about the shipping options available to you via Australia Post.
Please note that the smallest parcel we can ship is up to 100gms.
You may find it helpful to use our shipping calculator as you are adding items to your cart.
Please click on each link below to view the shipping options on the Australia Post website.

International Economy Airmail
Economy Air Mail is a standard service accommodating letters and parcels up to 20kg, which can be relied on to deliver your items within 10+ business days at an economical rate. This option does NOT provide any tracking of your parcel.

International Standard Airmail

Standard Air Mail is a standard service accommodating letters and parcels up to 20kg, which can be relied on to deliver your items within 6+ business days at an economical rate. This option DOES provide tracking of your parcel.

    Express Post International Parcels

    Express Post International Parcels offers priority handling, basic tracking where available, and a signature on delivery, with 2-4 days between major Metropolitan areas.

    International Courier

    This is the most expensive option available, but also the fastest offering delivery within 1-2 business days between major metro areas, tracking and you can add extra cover for loss or damage.